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Fuzzles Dog
Training Policies

Geographic Area

Fuzzles Dog Training serves the Highlands, Jefferson Park, Riverfront Park, Union Station, RiNo, and Central Business District/Downtown neighborhoods for in-person dog training. Purchases for in-person training made outside of these areas may incur an additional travel fee per in-person session, based on location. Virtual coaching and training services do not carry an additional fee.

Management & Homework

Fuzzles Dog Training collaborates with clients to develop behavior management strategies that both address their needs and work with their lifestyle. These strategies are crucial to prevent the dog from practicing and being rewarded for undesirable behaviors that the client has hired me to prevent or modify. Clients are expected to regularly utilize management agreed upon such as gates, long leashes, enrichment, and so forth. If something isn't working, the client is expected to talk to me so we can find an option that will work for them. Consistently neglecting management in a way that significantly hinders the training plan may result in the inability to continue working with Fuzzles Dog Training. 

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Client is expected to regularly practice training exercises with their dog between lessons to help their dog achieve learning goals and communication skills. Client is expected to communicate if there are problems with the exercises provided so we can find something that will work for their needs. If you are unable to practice as planned for any reason before your next Focus Session, you may reschedule at any time up to 48-hours prior with no penalty, no questions asked.

Cancellations & Rescheduling

Focus Session appointments are scheduled at the start of a package to allow for ample planning time. Focus Sessions may be rescheduled at any time up to 48 hours prior to a scheduled appointment, no questions asked. Rescheduling a Focus Session within 48 hours of the appointment time will result in a charge equal to 50% of the lesson cost, which must be paid before any other coaching is provided. Focus Sessions cancelled within 24 hours of the scheduled session will be forfeit. Exceptions for documented medical and family emergencies.

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Quick Coach Sessions can be cancelled or rescheduled at any time with no penalty. However, weekly Quick Coach appointments must be used before the next Focus Session - they do not roll over. 

Refunds

Fuzzles Dog Training does not provide refunds for any unfinished lessons in packages, with the exception of unexpected serious life or medical events that incapacitate the client or cause them to be out of town for an extended period unexpectedly. Training is paced according to the package or program that the client committed to, and the dog's future behavior is more likely to suffer from terminating training before we have finished.

Package Expirations

Packages will expire four (4) months after the date of purchase and are sized accordingly. Training is a cumulative process that relies on gradually building skills over time, so gaps in making efforts to progress can result in severe setbacks or the development of new, undesirable behaviors. If obvious effort has been made by the client to continue training, exceptions may be made.

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